With many businesses operating on a remote or hybrid basis, traditional phone systems are poorly equipped to connect teams and customers. Since the pandemic began, emailing and video conferencing have defined how virtual teams stay connected. For instance, the number of daily users of Zoom in the UK increased 20-fold during the first lockdown!
That said, emails and video conferences can’t offer all of the valuable features of a phone system. Thankfully, Cloud telephony streamlines the classic office telecoms experience for the virtual workforce of today — without compromise. In this blog, we explore how Cloud telephony is a reliable and secure communications solution for businesses.
A VoIP connection you can depend on
Cloud telephony operates using Voice over Internet Protocol (VoIP) technology, which delivers audio communications through an Internet connection. Its online nature presents many opportunities for versatile and efficient calling features, including usability from mobile devices. While Cloud telephony’s broadband dependence may sound off-putting, it is highly reliable.
As opposed to managing in-house phone servers, VoIP connections store calls and data securely in the Cloud. One of the benefits of this is that you can manage and upgrade your Cloud telephony services independently online — without causing disruption. This means no more costly visits from engineers or maintenance-related outages!
Another aspect of Cloud telephony’s reliability is that calls are hosted across several locations. This means that, in the event of connection issues, you can depend on other servers elsewhere. Additionally, if your broadband fails, you can rely on Cloud telephony’s one-number reach feature as a backup that keeps business going. This type of service can also work alongside virtual private networks (VPNs) or Cloud Connectivity services to maintain communications amid broadband problems.
Secure, Internet-powered calls
We’d forgive you for assuming Cloud telephony’s Internet dependence might jeopardise security. Thankfully, business leaders can rest assured that Cloud-based calls are largely safe from cyber criminals.
With Cloud telephony services, call data is stored on service providers’ premises. These data centers have stronger security protocols than most local computers and networks, so your sensitive call data is in safe hands. People often think of the Cloud as an abstract and fluffy concept, but it’s really a highly secure location for data storage!
In addition, Cloud-based calls are encrypted — so criminals can’t understand any audio (if they manage to access it). Typically, the method used to encrypt your Cloud calls is Secure Real-time Transport Protocol, which prevents manipulative replay attacks.
We hope this blog has assured you that Cloud telephony is a dependable and safe means of communicating. Even if the terminology seems complicated, this technology is very user-friendly and highly compatible with Internet-enabled devices.
We offer a premium Cloud telephony service for businesses, with features including audio conferencing, call forwarding and one-number reach. When you sign up, your package also includes our 24/7 business support to keep your team connected. To discuss our Cloud telephony packages, call our expert team today.